FAQ

1. Ensure that Toolbox is activated.

2.Re-index Presets to smooth things out.

You should be in a better place after that.

1. Ensure that Toolbox is activated.

2.Re-index Presets to smooth things out.

You should be in a better place after that.

If you haven’t received your order confirmation email, please follow these steps:

1. Check Spam or Junk Folder: Sometimes, order confirmation emails may get filtered into your spam or junk folder by mistake. Please check these folders in your email account.
2. Wait for a Few Minutes: Occasionally, there may be a delay in email delivery. Please wait for a few minutes, and then check your inbox again.
3. Verify Email Address: Double-check that the email address you provided during the ordering process is correct. If there’s a mistake in the email address, please contact our support team to rectify it.
4. Contact Support: If you’ve checked your spam/junk folder, waited for a reasonable amount of time, and confirmed the correct email address, but still haven’t received the order confirmation email, please reach out to our support team for assistance. Provide them with your order details, including the order number if available, and they will investigate the issue promptly.

If you’re having trouble logging in to our website or have lost your password, please follow these steps:

1. Reset Password: If you’ve forgotten your password, you can reset it by clicking on the “Forgot Password” link on the login page. Enter your email address associated with your account, and we’ll send you instructions on how to reset your password.
2. Check Email: After requesting a password reset, please check your email inbox, including your spam or junk folder, for the password reset instructions. Sometimes, emails may be filtered incorrectly.
3. Ensure Correct Email: Make sure that you’re entering the correct email address associated with your account. If you’re unsure, try using any other email addresses you may have used to sign up for the account.
4. Contact Support: If you’re still unable to log in or reset your password after following the above steps, please contact our support team for further assistance. Provide them with as much information as possible, including your username and any relevant details, so they can help you regain access to your account.

Yes, we offer discounts for students and educational institutions. We understand the importance of supporting students and educators in their learning endeavors. To inquire about our educational discounts, please contact our customer support team with relevant documentation, such as student IDs or proof of educational affiliation. We’ll be happy to assist you in availing of our educational pricing options.

To ensure you don’t miss out on our future promotions and discounts, we recommend opting in to our newsletter or following us on our social media channels. By subscribing to our newsletter or following us on platforms like Facebook, X, or Instagram, you’ll stay updated on our latest deals, promotions, and product releases.

We understand the frustration of purchasing a product just before a discount is offered. In such cases, we encourage you to get in touch with us. If your purchase was made within 10 days before the discount period, we’re inclined to make a commercial gesture to ensure customer satisfaction. Please reach out to our customer support team with your order details, and we’ll do our best to address your concerns and make it up to you as our valued customer.

Redeeming your coupon for our products is easy. Simply proceed to checkout, and you’ll find a field specifically designated for entering your coupon code. It’s the first field you’ll encounter during the checkout process.

Enter your coupon code there, and the discount will be applied to your order total automatically. If you encounter any issues or have questions about redeeming your coupon, feel free to contact our support team for assistance.